Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Last Updated: November 14, 2025
•16 Sections
•At RudraLeela, we understand that your personal information is sensitive and valuable. We are committed to protecting your privacy and ensuring the security of your data. This Privacy Policy is designed to help you understand what information we collect, why we collect it, and how we use and protect it.
We encourage you to read this policy carefully. If you have any questions or concerns, please don't hesitate to contact us. Your trust is important to us, and we are dedicated to maintaining transparency about our data practices.
At RudraLeela Private Limited ("RudraLeela", "we", "us", or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website rudraleela.in, use our services, or book a spiritual journey with us. By using our services, you agree to the collection and use of information in accordance with this policy. This policy applies to all information collected through our website, mobile applications, booking systems, and any other services we provide.
We collect various types of information to provide and improve our services: **Personal Information:** Name, email address, phone number, postal address, date of birth, nationality, passport details, identification documents, emergency contact information. **Booking Information:** Journey preferences, travel dates, special requirements, dietary restrictions, accommodation preferences, group size, payment history, booking confirmations. **Payment Information:** Credit/debit card details (processed securely through our payment service providers), billing address, transaction history. We do not store full card details on our servers. **Health and Medical Information:** Medical conditions, allergies, physical limitations, medications, dietary restrictions, and any other health-related information necessary to ensure your safety and well-being during journeys. **Religious and Philosophical Information:** Spiritual interests, philosophical traditions of interest, previous spiritual experiences, and any information you choose to share about your spiritual journey or beliefs. **Technical Information:** IP address, browser type and version, device information, operating system, pages visited, time spent on pages, referring website addresses, access times and dates. **Usage Data:** Information about how you interact with our website, including clicks, scrolling, search queries, and preferences. **Communication Data:** Records of correspondence, including emails, phone calls, chat messages, feedback, reviews, and testimonials. **Photo and Video Data:** Photographs and videos taken during journeys (with your consent), which may be used for marketing and promotional purposes as outlined in our Terms of Service.
We use the collected information for various purposes: **Service Delivery:** To process and confirm your bookings, manage your account, provide customer support, communicate about your journey, and ensure your safety and well-being during spiritual journeys. **Payment Processing:** To process payments, manage billing, handle refunds, and prevent fraudulent transactions. **Communication:** To send booking confirmations, journey updates, important notices, respond to inquiries, and provide customer support. **Personalization:** To customize your experience, recommend relevant journeys, and tailor our services to your preferences and interests. **Safety and Security:** To assess your fitness for specific journeys, accommodate health and dietary requirements, ensure appropriate medical support, and maintain the safety of all participants. **Legal Compliance:** To comply with legal obligations, respond to legal requests, enforce our terms and conditions, and protect our rights and the rights of others. **Service Improvement:** To analyze usage patterns, improve our website and services, conduct research, and develop new offerings. **Marketing (with consent):** To send you newsletters, promotional materials, special offers, and information about new journeys, but only if you have opted in to receive such communications. You can opt out at any time.
We respect your privacy and only send marketing communications to those who have explicitly opted in to receive them. **Opt-In Requirement:** We will only send you marketing emails, newsletters, and promotional materials if you have actively chosen to receive them by subscribing to our mailing list or checking the appropriate box during booking. **Opt-Out:** You can unsubscribe from marketing communications at any time by: - Clicking the "unsubscribe" link in any marketing email - Sending an email to Contact@RudraLeela.in with "Unsubscribe" in the subject line - Updating your preferences in your account settings **Service Communications:** Please note that even if you opt out of marketing communications, we will still send you important service-related emails, including booking confirmations, journey updates, payment receipts, and safety information. These communications are essential for the delivery of our services and cannot be opted out of. **No Third-Party Sharing for Marketing:** We do not share your contact information with third parties for their marketing purposes without your explicit consent.
We do not sell your personal information. We may share your information only in the following circumstances: **Service Providers:** We share information with trusted third-party service providers who assist us in operating our website, processing payments, managing bookings, sending communications, and providing other services. These providers are contractually obligated to protect your information and use it only for the purposes we specify. **Journey Partners:** We may share necessary information with guides, accommodation providers, transportation companies, and other partners involved in delivering your spiritual journey. This includes your name, contact information, dietary requirements, health information, and special needs to ensure proper service delivery. **Legal Requirements:** We may disclose information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to government requests. **Business Transfers:** In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy protections. **With Your Consent:** We may share your information with third parties when you have given us explicit consent to do so. **Aggregated Data:** We may share aggregated, anonymized data that does not identify you personally for research, analytics, or business purposes.
We implement appropriate technical and organizational measures to protect your personal information: **Encryption:** We use SSL (Secure Socket Layer) technology to encrypt all information transmitted between your browser and our servers, ensuring secure data transmission. **Secure Servers:** All information you provide is stored on secure servers with restricted access. We use industry-standard security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal data. **Access Controls:** Access to your personal information is limited to authorized employees, contractors, and service providers who need to know that information to process it for us. They are subject to strict confidentiality obligations. **Payment Security:** Payment information is processed through secure payment service providers that comply with PCI DSS (Payment Card Industry Data Security Standard) requirements. We do not store full credit card details on our servers. **Regular Security Reviews:** We regularly review and update our security practices to address emerging threats and vulnerabilities. **Limitations:** While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to maintaining the highest standards of data protection. By using our services, you acknowledge that you understand and accept these security limitations.
You have several rights regarding your personal information: **Right to Access:** You have the right to request access to the personal information we hold about you. You can request a copy of your data by contacting us at Contact@RudraLeela.in. **Right to Correction:** You have the right to request correction of any inaccurate or incomplete personal information. You can update your information through your account settings or by contacting us. **Right to Deletion:** You have the right to request deletion of your personal information. We will honor such requests unless we are required to retain the information for legal, regulatory, or legitimate business purposes (such as maintaining booking records for tax and legal compliance). **Right to Data Portability:** You have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to transmit that data to another service provider. **Right to Object:** You have the right to object to processing of your personal information for certain purposes, such as direct marketing. **Right to Withdraw Consent:** Where we rely on your consent to process personal information, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal. **Right to Restrict Processing:** You have the right to request restriction of processing of your personal information in certain circumstances. **Exercising Your Rights:** To exercise any of these rights, please contact us at Contact@RudraLeela.in. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy: **Booking Records:** We retain booking and payment records for a period of 7 years from the date of the transaction to comply with legal, tax, and regulatory requirements. **Account Information:** We retain your account information until you request deletion, after which we will delete or anonymize your data within 30 days, except where we are required to retain it for legal purposes. **Marketing Data:** If you have opted in to marketing communications, we retain your contact information until you opt out. After opting out, we remove you from our marketing lists but may retain minimal information to ensure we do not contact you again. **Health and Medical Information:** We retain health and medical information only for the duration necessary to ensure your safety during and immediately after your journey, typically up to 1 year after journey completion, unless longer retention is required for legal or safety reasons. **Legal Requirements:** In some cases, we may be required to retain certain information for longer periods to comply with legal obligations, resolve disputes, or enforce our agreements. **Anonymized Data:** After the retention period, we may anonymize your data so that it can no longer be associated with you, and we may use this anonymized data indefinitely for research and analytics purposes.
**Data Storage Location:** All your personal information is stored and processed on servers located within India. We do not transfer your personal data outside of India unless absolutely necessary for service delivery, and only with appropriate safeguards in place. **Service Providers:** Some of our service providers may have operations or servers located outside India. In such cases, we ensure that appropriate contractual safeguards are in place to protect your data in accordance with Indian data protection laws. **Your Consent:** By using our services, you consent to the storage and processing of your information as described in this policy. If you have concerns about data location, please contact us before making a booking.
Our services are intended for individuals who are at least 18 years of age. We do not knowingly collect personal information from children under the age of 18 without parental consent. **Age Requirement:** If you are under 18, you must have your parent or guardian's permission to use our services and provide personal information. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information promptly. **Parental Consent:** If a child under 18 wishes to participate in a journey, we require explicit written consent from a parent or legal guardian, who will be responsible for all bookings, payments, and decisions regarding the child's participation. **Special Considerations:** For journeys involving minors, we may require additional information and documentation to ensure the child's safety and compliance with applicable laws.
Our website may contain links to third-party websites, services, or applications that are not owned or controlled by RudraLeela. **No Control:** We have no control over, and assume no responsibility for, the privacy policies, content, or practices of any third-party websites or services. **Your Responsibility:** We strongly advise you to review the privacy policy and terms of service of any third-party websites or services that you visit or use. **No Endorsement:** The inclusion of any link does not imply endorsement by RudraLeela. You acknowledge and agree that RudraLeela shall not be responsible or liable for any damage or loss caused by or in connection with the use of any third-party content, goods, or services.
**Consent for Photography and Videography:** By participating in a RudraLeela journey, you consent to being photographed or filmed by RudraLeela staff, guides, or other participants during the journey. **Use of Media:** We may use photographs and videos taken during journeys for marketing, advertising, promotional materials, social media, website content, and other business purposes. This use is covered under our Terms of Service, which you accept when booking a journey. **Opt-Out:** If you do not wish to be photographed or filmed, or if you do not want your image used for marketing purposes, you must inform us in writing before your journey begins by emailing Contact@RudraLeela.in. We will make reasonable efforts to accommodate your request, though we cannot guarantee that you will not appear in group photos or background shots. **Third-Party Photography:** Other participants may also take photos during the journey. We cannot control or be responsible for photos taken by other participants. If you have concerns, please discuss them with your guide at the beginning of the journey. **Removal Requests:** If you appear in a photo or video that we have published and you wish to have it removed, please contact us with details, and we will make reasonable efforts to remove or obscure your image.
We collect and process certain special categories of personal data that require additional protection: **Health and Medical Information:** We collect health information, medical conditions, allergies, medications, and dietary restrictions to ensure your safety and well-being during spiritual journeys. This information is collected with your explicit consent and is used solely for safety and service delivery purposes. We share this information only with guides, medical personnel, and service providers who need it to ensure your safety. **Religious and Philosophical Information:** We may collect information about your spiritual interests, philosophical traditions of interest, and spiritual journey to personalize your experience and recommend appropriate journeys. This information is collected voluntarily and used to enhance your spiritual experience. **Dietary Restrictions:** We collect information about dietary restrictions, food allergies, and dietary preferences to ensure appropriate meal arrangements during journeys. This information is shared with accommodation providers and food service providers. **Safeguards:** We implement additional security measures and access controls for special categories of data. Access is restricted to authorized personnel who need this information for legitimate purposes. We do not use this information for marketing purposes without your explicit consent.
We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or for other operational, legal, or regulatory reasons. **Notification of Changes:** We will notify you of any material changes to this Privacy Policy by: - Posting the updated policy on our website with a new "Last Updated" date - Sending an email notification to the email address associated with your account (if you have an account) - Displaying a prominent notice on our website **Continued Use:** Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the updated policy. If you do not agree with the changes, you should discontinue use of our services and contact us to discuss your concerns. **Review Regularly:** We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information. The "Last Updated" date at the top of this page indicates when the policy was last revised. **Previous Versions:** If you would like to review previous versions of this Privacy Policy, please contact us, and we will provide you with a copy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: **Email:** Contact@RudraLeela.in **Phone:** +91 95551 28669 **Data Protection Inquiries:** For specific inquiries about your personal data, data protection rights, or to exercise any of your rights under this Privacy Policy, please email us at Contact@RudraLeela.in with "Privacy Inquiry" in the subject line. We will respond to your inquiry within 30 days. **Complaints:** If you believe that we have not adequately addressed your privacy concerns, you have the right to file a complaint with the relevant data protection authority in your jurisdiction. However, we encourage you to contact us first so we can try to resolve your concerns directly.
This Privacy Policy is a legally binding document that governs how we handle your personal information. By using our services, you acknowledge that you have read, understood, and agree to be bound by this policy.
If you do not agree with any part of this Privacy Policy, please do not use our services or provide us with your personal information.
We reserve the right to update this Privacy Policy at any time. We encourage you to review this policy periodically to stay informed about how we protect your information.
If you have any questions, concerns, or requests regarding your privacy or this policy, we're here to help.